FAQs

What is your ABN?

Our ABN is 96 276 466 330

 

Where are you located?

Lil Learners is Australian owned and operated.

 

Where are your suppliers?

Lil Learners partner with Australian owned and operated suppliers, and we ship with Australian delivery services.

 

What payment methods do you accept?

We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, PayPal.

Store gift cards will be made available soon.

 

What countries do you ship to?

Currently we're offering shipping to customers within Australia only

 

What shipping options can I choose?

We offer multiple shipping options depending on the product and supplier.

We offer free shipping on a number of products to ensure customer satisfaction and value.

For Custom Designed Clothing & Apparel, we offer Standard Flat Rate Shipping via Australia Post/Couriers Please and Express Flat Rate Shipping via Australia Post (within Australia only), however we also offer free shipping options when the order amount is met to provide best value for you.

 

How long does shipping take?

We offer multiple shipping options depending on the product and supplier.

We have connected with multiple suppliers across Australia and to provide the most efficient delivery services depending on various factors such as package size, shipping costs and distribution centre locations.

For more detail, please see our Shipping policy:

https://www.lillearners.com.au/policies/shipping-policy

 

How can I track my order?

We will provide the tracking number via email for any order updates.

For your convenience, we've integrated this tracker into our store, so you easily Track Your Order

For more detail with our shipping carriers, see our Shipping Carriers and Tracking:

https://www.lillearners.com.au/pages/shipping-carriers-and-tracking

 

What is your returns policy?

See our returns and refund policy page for more details

https://www.lillearners.com.au/policies/refund-policy

 

Is there a size guide for your custom designed products?

Yes, we've conveniently placed the size guide onto each product description to ensure correct sizing is ordered.


What type of printing is used on the custom designed products?

Direct-to-Garment (DTG) Printing
Used for the t-shirts and all other cotton items

Dye Sublimation Printing
Used for the Cups & Mugs


How should I wash my custom designed t-shirts & apparel?

Care should be taken to increase the longevity of each print.
We recommend the following:

  • Cold, gentle wash setting with like colours only
  • Flip the shirt inside out before washing
  • Do not tumble dry
  • Do not use harsh detergents or bleach
  • Do not dry clean
  • Warm iron, inside out